Everytime we get our bill its wrong, and every month we phone them up, we got our bill today and again its BLOODY wrong.

 

Does anyone have the same problem, and do you know if there is anything we can do about this existing ongoing problem, we want to go over to sky, but we are contracted now til december.

 

How can they get away with such a shit service!!!!!!!!!!!!!!!!!!!!!!

Next time speak to someone more senior, and explain the full story!

Failing that, put it in writing.

yeh i think i will do, though we have spoken to some one senior before.

Speak to the same guy again. Always note the guy's name; then if he cocks up you can mention him in your complaint letter and drop him in the shit.

been with NTL for a few years now and had no problems, been with sky for 4 weeks and already had problems i spoke to a supervisor & hopefully im all sorted

QUOTE (LiquidEyes @ Jul 9 2004, 12:11)

Speak to the same guy again. Always note the guy's name; then if he cocks up you can mention him in your complaint letter and drop him in the shit.

What Andy said.

 

I used ot have this problem with them. They used to f*ck up my cable modem account and my own seperate phone bill which I had.

 

It was on going for about 2 months - untill they finally botthered there arses and credited me back.

i just emailed to the complaints department so hopefully they will get off there arses and sort this out for one and for all.

I woudn't count on it mate !

 

You're best actually ringing them and speaking to someone rather than e:mailing them.

 

 

My mate has had the same problem, but with O2, they incorrectly billed him in january, and to my knowledge they still havent rectified it...

Oh no worries we definalty wil be phoning them aswell, i also kept a record of the email i sent too, i will probably go over to sky, i found a forum for ntl, as well the amount of complaints for different reasons is unreal and outright disgusting!

NTL are being taken over by 2 other companies anyways - so im sure, if you stick with them, you will get better Customer Service !

Oh that would be good!!

i actually managed to get £60 from NTL - not credited, actually got £60 quid back.

 

after quite a few phone calls.

 

it is possible.

QUOTE (Maria @ Jul 9 2004, 12:36)

You're best actually ringing them and speaking to someone rather than e:mailing them.

You're best actually ringing them and telling them to shove their service up their arse (that's if you can actually get through to the bastards).

 

As you can probably tell I'm one of their many satisfied customers

 

 

 

QUOTE (colin66 @ Jul 9 2004, 18:26)

QUOTE (Maria @ Jul 9 2004, 12:36) You're best actually ringing them and speaking to someone rather than e:mailing them. You're best actually ringing them and telling them to shove their service up their arse (that's if you can actually get through to the bastards).   As you can probably tell I'm one of their many satisfied customers wouldnt of thought it for a second