CTW Moderators Maria Posted June 4, 2003 CTW Moderators Share Posted June 4, 2003 Working With NTL Well, I will be honest, but they are fuckers to work for. There IS a fun side of NTL, like free team nights out, free raffles with QWALITY prizes, a pizza/MacDonalds/Burger King/KFC run, fancy dress on certain occasions within the building (for team managers) discount entry to places like, Alton Towers/Thorp Park..Train discounts to france, flight discount, you can have a pension, dental care discount, etc etc etc But then there is the [censored] side of it. The call centre where I work, it's a bit [censored] in some aspects(the overall manager of the whole of the NTL bisness is a sound geezah to be fair) but with the team managers having to do their job instructed by ppl in a higher position than themseleves, we do get a lot of [censored] on our lap. I.e - we had a new package/new software released a few weeks ago, which is, IMO, total [censored] and has caused nothing but problems. But when it was released, we were told about it the day it was relased. Had a quick 15 minute meeting about it, had a few hand outs to quickly read, then as soon as a call came in regarding the problem the customer was having with that software, we had to deal with it there and then. So it was no "1 week training" etc u had to do it there and then. Also, another thing they tend to [censored] up more often than not is the way the rota works. It changes all the time, and you are sposed to have at least a 4 week notice about ANY change to your shifts or any major changes on the rota itself..this never happens. So if you [censored] up your shifts due to not looking at the rota etc - its your tuff luck you shoulda looked! This will lead to written warnings and also dicaplinaries, then the sack. Im just pointing out sum examples for you , bu tthe above stated is what ALOT of the employees complain about, even ppl who I have gotten friendly with on customer services in the Belfast/Luton/Reading call centres, but nothing is usually ever done about it. The only thing that I have a problem with is the training whn something new comes along. Its disgusting and many a time I have forwarded my "issues" I have regarding it, to Managers, and its disregarded. CRAP. Altho they DO also offer courses within NTL for you to take up and learn certain modules about customer service (the customer service is [censored] btw), connection speeds as in, what a KB, GB, MG is etc..lots of usefull things to learn that will hel pyou within the job you have within NTL. So basically...That's that mate! Quote ClubTheWorld.com's OFFICIAL Events Reviewer Link to comment Share on other sites More sharing options...
CTW Moderators Maria Posted June 4, 2003 Author CTW Moderators Share Posted June 4, 2003 Oops forgot to add another good value of the job.. Every 6 months you get a chance to prove your skills in what you can do that is technical. You are provided with a test of a certain amount of technical questions, you have to get "i think" at least 90 - 95% of these correct, and you get a pay rise of £1000. Remembering, this happens every 6 months. So, if your knowledge is that good, you will get a £2000 increasy in a single year. Also, every 3 or 6 months you get either a £250 bonus, or a £500 bonus, depending on your stats. So this is a possible earning of £3000 a year ontop of your anual income. Not bad eh? Quote ClubTheWorld.com's OFFICIAL Events Reviewer Link to comment Share on other sites More sharing options...
CTW Promotors CreamyC Posted June 4, 2003 CTW Promotors Share Posted June 4, 2003 Shut up about your [censored] job. Quote CreamyC™ Email: CreamyC@ClubTheWorld.uk MSN: CreamyCTW@Hotmail.com Mobile: 07956 462 642 (T-Mobile) Link to comment Share on other sites More sharing options...
CTW Moderators Maria Posted June 4, 2003 Author CTW Moderators Share Posted June 4, 2003 CreamyC said: Shut up about your [censored] job. WHY DONT YOU JUST GO AND [censored] OFF KEV YOU [censored] TWAT Quote ClubTheWorld.com's OFFICIAL Events Reviewer Link to comment Share on other sites More sharing options...
CTW Members campalena Posted June 4, 2003 CTW Members Share Posted June 4, 2003 Ok, thanks maria, Do u have call rates to meet, and quality assesments, if so what are the rates and targets. And creamy c if u notice the post is in my name and therefore u dont need to read it! Quote Lifes mission... get wasted, have a good time, avoid work as much as possible! Link to comment Share on other sites More sharing options...
CTW Moderators Maria Posted June 4, 2003 Author CTW Moderators Share Posted June 4, 2003 campalena said: Ok, thanks maria, Do u have call rates to meet, and quality assesments, if so what are the rates and targets. And creamy c if u notice the post is in my name and therefore u dont need to read it! Yes you have a set target for your stats. Average call time handliing, idle time, wrap time, and total fixes. Im unsure what they are off hand but will let you know tomorrow when I go into work if you like. Quote ClubTheWorld.com's OFFICIAL Events Reviewer Link to comment Share on other sites More sharing options...
CTW Members campalena Posted June 5, 2003 CTW Members Share Posted June 5, 2003 Yes please chucky, ours are 9 calls an hour and 75% min quality score on a call. Thanks Richard x Quote Lifes mission... get wasted, have a good time, avoid work as much as possible! Link to comment Share on other sites More sharing options...
CTW Moderators Maria Posted June 5, 2003 Author CTW Moderators Share Posted June 5, 2003 campalena said: Yes please chucky, ours are 9 calls an hour and 75% min quality score on a call. aha you have refreshed my memory, thats the same set target as ours. Wrap time and idle time should be below 15% Quote ClubTheWorld.com's OFFICIAL Events Reviewer Link to comment Share on other sites More sharing options...
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