Password problems

[Ellie]

Is it just me that has to reset my password every time I want to log back in because my password doesn't work? 🤔

[James]

Hmn - that’s odd Nell, I dont think anyone else has reported this problem yet.   We will test password resets.

[Clubbing Si]

26 minutes ago, NellSquirrel said:

Is it just me that has to reset my password every time I want to log back in because my password doesn't work? 🤔

That’s odd !!!!! Couple of things ..... are you using private or incognito mode on your browser, also are you choosing save password ? 
 

we could make you a new account altogether and merge in all of your old stuff and then start afresh but with you still preserving your content

[Ellie]

It's just done it again! Not using private or incognito. I'm logging in through my phone and have ticked to save password. I have no idea what's wrong with it 😕

If I need to have a new account set up that's fine x

[James]

Hi Nell - can you check your phone isn’t auto-filling the wrong credentials on the login form

[Ellie]

I've made sure to empty both boxes and retype everything correctly and it's still done it.

I've just had to do it again and this time it popped up asking if I wanted to save the password, which it hadn't before now so maybe it's fixed itself?

I'll try logging in again later and see if it keeps doing it x

[Clubbing Si]

ok let us know If need be we can restart a new acc no prob

[Ellie]

Nah, it's still doing it! 😩

[Clubbing Si]

ok can u do me a quick favour pls ... register a new account pls - choose a diff username - dont worry about pics / avatar / signature etc.. we can sort that - just make a literally brand new acc- then try posting 1 post and then close it and reopen to see if still doing it - really weird issue !

[Ellie]

Will do!

[Ellie]

I think its OK now with the new account!

[Clubbing Si]

Excellent.  I’m out for a bit.  Think James is about, if not will merge later on  nice one !!! Don’t worry all content will be preserved and used on new acc

[Ellie]

Thank you!

[Clubbing Si]

Did u get sorted ok?

[James]

@Ellie your account has now been merged with your old account - so you should have all your original posts under Ellie now, old / broken account deleted